Privacy Policy Maxxim88 — Your Privacy Is Our Priority

Maxxim88 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy clearly and transparently explains how maxxim88 collects, processes, stores, shares, and protects the personal data of our members — in particular, players from across Malaysia.

By registering as a maxxim88 member or continuing to use our platform, you agree to the data collection and usage practices described in this Privacy Policy. We encourage you to read this document carefully so you fully understand your rights and how we handle your personal information.

This Privacy Policy applies to all maxxim88 services, including online casino, live casino, Sports Betting, lottery, jackpot, and all other products offered through maxxim88.ws.

Maxxim88 only collects data that is strictly necessary to provide you with a safe, efficient, and personalised service. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Identity information: Full name, date of birth, and identification card number (for KYC verification if required).
• Contact information: Mobile number and email address.
• Login credentials: Username and password (stored in encrypted form).
• Financial information: Bank account or e-wallet details (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX) for deposit and withdrawal processing purposes.

2.2 Automatically Collected Data

• Technical data: IP address, browser type, operating system, and device type.
• Usage data: Game history, betting records, transaction history, and login activity.
• Location data: General location information based on IP address (state/city).
• Cookie data: Session information and user preferences stored via cookies and similar tracking technologies.

Maxxim88 uses collected personal data solely for legitimate and specific purposes. The following outlines the primary purposes for which your data is used:

• Service provision: To process account registration, deposits, withdrawals, and all transactions on the maxxim88 platform.
• Identity verification (KYC): To meet legal requirements for age verification and member identity, particularly for withdrawals exceeding RM 5,000.
• Account security: To detect and prevent unauthorised access, fraud, money laundering, and other criminal activities.
• Customer support: Providing support via live chat and email, and resolving any complaints or disputes.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and taking appropriate protective measures.
• Marketing communications: Sending information about maxxim88 promotions, bonuses, and campaigns — only to members who have given their consent.
• Platform improvements: Analysing aggregated usage patterns to improve the performance and user experience of the maxxim88 platform.

Maxxim88 processes your personal data on one or more valid legal bases under the Malaysian Personal Data Protection Act (PDPA) 2010:

• Consent: You have given explicit consent upon registering your maxxim88 account and agreeing to the Terms & Conditions and this Privacy Policy.
• Contract performance: Data processing is required to fulfil the service agreement between maxxim88 and you as a member.
• Legitimate interests: maxxim88 has a legitimate interest in processing data for security, fraud prevention, and service improvement purposes.
• Legal obligation: Certain processing is required to comply with applicable Malaysian laws and regulations.

The security of your personal data is maxxim88's top priority. We implement multiple layers of technical and organisational safeguards to keep your data protected at all times:

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data communications between your browser and maxxim88 servers.
• Passwords are stored in an irreversible hashed format.
• Multi-layered firewall systems and 24/7 security monitoring.
• Regular penetration testing conducted by independent security experts.
• Role-based access control — only authorised personnel may access sensitive data.

5.2 Data Retention Period

Maxxim88 retains your personal data only for as long as necessary for the stated purposes or as required by law. Once your account is closed, data will be kept for the period prescribed under Malaysian law (typically 7 years for financial records) before being securely deleted.

Maxxim88 does not sell your personal data. However, there are limited situations where we may share your data with trusted third parties:

6.1 Service Providers

We share only the necessary data with service providers that help us operate maxxim88, including:

• Payment processor: Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX providers — to process your financial transactions.
• Game provider: Evolution Gaming, Pragmatic Play, PG Soft, Microgaming — to deliver games and verify results.
• Cloud services: Infrastructure providers that host and process our platform data.
• Analytics tools: Aggregate analytics software to understand overall platform usage patterns.

All third parties are bound by strict data protection agreements and are not permitted to use your data for any purpose beyond what has been agreed upon.

6.2 Legal Requirements

Maxxim88 may be required to disclose your data to the relevant authorities if mandated by Malaysian law, court order, or to prevent serious crimes such as money laundering or fraud.

As a maxxim88 member and under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the maxxim88 privacy team at support@maxxim88.ws. We will respond within 30 working days.

Maxxim88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

You can manage your cookie settings through your browser preferences. Please note, however, that blocking certain cookies may affect the functionality of the maxxim88 platform.

Maxxim88 takes special security measures to protect your financial information — including e-wallet details and bank account information used for deposits and withdrawals.

• Maxxim88 does not store your credit/debit card information. All payments are processed through PCI-DSS compliant third-party payment gateways.
• Bank account and e-wallet details (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u/CIMB Clicks) are stored in encrypted form and used solely to process your withdrawals.
• Maxxim88 uses two-factor authentication (2FA) for sensitive financial operations.
• All transactions are automatically monitored to detect suspicious patterns that may indicate fraud or money laundering.

The maxxim88 platform is intended for individuals aged 18 years and above only. maxxim88 does not knowingly collect or process personal data of individuals under the age of 18.

If you believe that someone under the age of 18 has registered a maxxim88 account using false information, please contact us immediately at support@maxxim88.ws. We will investigate and close the account in question, and promptly delete all associated data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how maxxim88 handles your personal data, please contact us through the following channels:

• Privacy Email: support@maxxim88.ws
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the maxxim88 website.
• Response Time: We are committed to responding to all privacy-related enquiries within 30 working days.

For more complex requests such as data deletion or data export, please include your account details (username and registered email) so we can process your request more efficiently and accurately.